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Frequently Asked Questions

Personalized items (engraved names, custom colors, custom configurations) cannot be refunded unless there's a manufacturing error on our part. If we made a mistake, contact us immediately with photos.

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1. What age groups are your toys suitable for?
Our wooden toys are designed for a wide range of ages: Product Type Age Range Baby Walkers & Push Toys 9 months – 2 years Push Bikes & Ride-Ons 12 months – 3 years Rocking Animals 12 months – 3 years Activity Walkers (with mazes) 9 months – 2 years Busy Boards & Busy Boxes 10 months – 4 years Learning Towers 18 months – 5 years Tables & Chairs 18 months – 4 years Play Kitchens 18 months – 5 years Puzzles & Building Sets 2 – 5 years Each product page includes specific age recommendations. All our toys are designed with safety and developmental appropriateness in mind.
2. Are your toys safe for my child?
Absolutely. Safety is our top priority at The Busy Baby EG. All our toys: ✅ Are made from solid natural wood (sustainable sources) ✅ Use non-toxic, water-based finishes — VOC-free and baby-safe ✅ Feature rounded edges and smooth sanded surfaces — no sharp corners ✅ Have sturdy, tip-resistant construction ✅ Meet or exceed international safety standards for children's toys For personalized items, all engraving is done on safe surfaces away from little mouths. For walkers and ride-ons, we use child-safe wheels and secure hardware.
3. Do you offer personalization? How does it work?
Yes! We offer FREE personalization on many of our products: Personalization options include: Name engraving on walkers, busy boards, and rockers Custom color selection (any color available!) Custom activity configuration (Busy House, Busy Box — choose up to 11 items) How it works: Add the product to your cart During checkout, enter the personalization details in the designated field Double-check your spelling — personalized items cannot be returned unless we make an error We'll hand-engrave or hand-paint your custom order Production takes 5–7 business days for personalized items
5. How long will it take to receive my order?
Processing time: Standard items: 2–3 business days Personalized items: 5–7 business days Made-to-order items: Varies (see product page) Shipping time (within Egypt): Standard Shipping: 3–5 business days Express Shipping: 1–2 business days Local Pickup (Cairo): By appointment (free) You'll receive a shipping confirmation with tracking information once your order ships.
7. Do you ship outside of Egypt?
Currently, we primarily ship within Egypt. However, we do consider international shipping on a case-by-case basis. For international inquiries: Please contact us at [your-email@thebusybabyeg.com] with your desired products and shipping address We'll provide a shipping quote and estimated delivery time International customers are responsible for any customs fees, duties, or taxes We're working to expand our shipping options — check back soon for updates!
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